About Us
Mission Statement

Mid-Atlantic Family Practice is committed to providing our community with high quality, comprehensive primary care for the entire family.


Family Practice

Training in Family Medicine enables us to care for patients of all ages, from newborns to the elderly. This unique education allows us the advantage of caring for your entire family. We can treat most acute illnesses and injuries, manage many chronic diseases (high blood pressure, diabetes, asthma, etc.), and are skilled in performing some minor office procedures (skin lesion excisions and freezing, joint injections, placement of sutures, etc.). We also offer many preventative services such as well baby and well child exams, routine immunizations, sports and school physicals, work physicals, and routine adult physicals including Pap smears.  Finally, we have the experience to know when a referral to another specialist may be needed. Visiting us is usually the best way to initially address any of your health care concerns.  Please note, however, that we cannot see worker compensation cases.

Patient Centered Medical Home

Mid-Atlantic Family Practice is currently working on the challenging transformation process to become recognized as a Patient Centered Medical Home.  A patient centered medical home is a team based approach to providing coordinated and comprehensive health care for our patients.  The team includes your provider, the medical office staff members, and you.

Providers

All physicians in our practice are Board Certified in Family Medicine. A "DO" is an Osteopathic Physician who has completed four years of medical school similar to a "MD" but has had additional training in the musculoskeletal system. A "PA" is a Physician Assistant who is licensed to practice medicine under the supervision of a physician. A Physician Assistant goes through intense medical training and becomes certified (PA-C) after passing a national exam. A "FNP" is a Family Nurse Practitioner who is licensed to practice medicine in collaboration with a physician.  A Family Nurse Practitioner goes through additional concentrated medical training after completing requirements for a RN degree and becomes Board Certified (FNP-BC) after passing a national credentialing exam.


Phone Calls

Our office phones are answered Monday through Thursday from 8:30am to 5:00pm and Friday from 8:30am to 12:00 noon, except for holidays.

To speak directly with one of our nurses, call our office number and follow the message prompts for a nurse. You will probably need to leave a message on our voice mail system but one of the nurses will call you back as soon as possible. Be sure to leave your full name and home, cell, and/or work phone numbers.

Please note that the providers are rarely available to take calls during office hours since they are seeing patients, but they can return calls before and after office hours, and occasionally at lunchtime if needed.

Appointments

Most visits to our office should be scheduled although we do have walk-in hours in our Lewes & Millsboro offices Monday through Friday from 8:30 to 11:30 am and in our Lewes office only on Saturdays from 9:00 to 11:00 am for all of our patients but only for acute problem visits.  We also offer same day appointments with one of our care team providers when needed.  To schedule a routine or problem visit or to change an appointment, please call our office and follow the message prompts for scheduling an appointment.

Acute Problem Appointments

Our goal is to see all patients with in 24 hours of needing to be seen for a sick or acute problem visit (depending on the illness or the problem). We do have walk-in hours in our Lewes & Millsboro offices Monday through Friday from 8:30 to 11:30 am and in our Lewes office only on Saturdays from 9:00 to 11:00 am for all of our patients but only for acute problem visits.  Same day appointments are usually available when needed.  You can schedule a sick or problem visit appointment with your provider by calling our office (Lewes: 302-644-6860; Millsboro: 302-934-0944) and following the message prompts for a sick appointment.  If your provider is unavailable, you may be scheduled with one of the other care team providers.  If possible, please call between 8:30 am and 10:30 am to be sure that we can fit you into our schedule for that day.


Medication Refills

We no longer accept calls for routine medication refills.  All medication refills should be completed during an office visit; or, when appropriate, by calling your pharmacy and requesting them to send an electronic refill request to your provider; or by sending a refill request through the patient portal.


After Hours Coverage

For urgent problems or concerns after our usual phone and office hours, and on weekends and holidays, call our answering service at (302) 441-9721. There is always a Mid-Atlantic Family Practice provider on-call who is available to return phone calls about urgent problems. There is also a provider available on Saturdays and some holidays to see patients with acute problems in our Lewes office from 9:00 am to 11:00 am. There are no scheduled appointments on these days and patients are seen as walk-ins usually in the order they arrive. Our office is generally closed on Sundays and will also be closed on Thanksgiving, Christmas, and New Years Day.

Hospital Admissions

Our physicians no longer admit patients to the hospital.  There is a group of physicians who are part of the Hospitalist Program at Beebe who are available 24 hours per day to admit all of our adult patients (age 18 years old and older) and the local pediatricians are available to admit all of our pediatric patients (patients under 18 years old) to Beebe when needed.  Nanticoke Memorial Hospital also has a Hospitalist Program to admit patients.  Our local specialists continue to be available as consultants and to admit some patients when appropriate.

Office Delays

We want to ensure that all patients are seen when needed and in a timely fashion. We consistently strive to schedule patients in an appropriate manner to prevent delays. However, due to the nature of a medical practice, delays are sometimes unavoidable. If you feel that you have been waiting too long, we will gladly reschedule your appointment.

Late Arrivals

If you arrive later than 15 minutes for your appointment, we will ask you to reschedule your visit for a different day. We truly understand the many reasons for being late but cannot provide appropriate medical care to all of our patients when some patients arrive late.

Missed Appointments

If you are unable to keep a scheduled appointment, please call as soon as possible so we can give this appointment to another patient.  If you fail to keep an appointment or do not call before your appointment time to cancel or reschedule, you are considered a "No Show" for that appointment.  There is a $45.00 "No Show" charge which will be billed directly to you since it is not covered by any insurance plan.  If you have three "No Show" appointments,  we may discharge you from our practice.

Insurance Cards

All patients need to bring the appropriate insurance card to each and every visit. If your insurance requires the Primary Care Provider's name to be listed on the card, then your card should have one of our Family Practice providers' names on it. If you arrive without the appropriate card, we may need to reschedule your appointment. It is also required that you bring a valid photo identification with you (e.g. a driver's license) for your first visit.

Billing Issues

All patients who are required to pay a co-pay as part of their insurance plan are asked to pay when you first check-in at the time of your visit.  All self-pay patients are required to pay in full when you check-out at the end of your visit. Please be sure to bring the appropriate amount with you for each visit.  All billing questions and issues are handled by our billing staff in Lewes.  If you have any billing questions, please call our Lewes office at (302) 644-6860 and follow the message prompts for billing and insurance issues (or dial extension 140). You may need to leave a message on our voice mail system, but someone will return your call with in four business days. 

Please use our billing address for all correspondence related to billing including payments:
Mid-Atlantic Family Practice,  20251 John J. Williams Hwy,  Lewes, DE 19958

Please refer to our Payment Policy page for more details regarding our payment policies.


Records Release

In order to transfer a copy of your medical records to Mid-Atlantic Family Practice or from Mid-Atlantic Family Practice, please complete and sign one of the appropriate records release forms listed below.  If you have any questions about our records release process, please contact our Medical Records Facilitator in either our Lewes or Millsboro office.

HIPAA Records Release To MAFP (Lewes) - Form to authorize release of information to MAFP for the Lewes office.

HIPAA Records Release To MAFP (Millsboro) - Form to authorize release of information to MAFP for the Millsboro office.

HIPAA Records Release From MAFP (Lewes) - Form to authorize release of information from MAFP for the Lewes office.

HIPPA Records Release From MAFP (Millsboro) - Form to authorize release of information from MAFP for the Millsboro office.


Documents

The following list contains other printable documents used by Mid-Atlantic Family Practice.

Related Documents: